Passage 1 (excerpt from an original essay on public libraries).
Public libraries are often described as quiet cathedrals of self-improvement, places where one ascends, book by book, toward a fuller life. That image is not wrong, but it is incomplete. The most important work libraries do today happens at the help desk and around the children's tables, not in the silent stacks. A librarian who shows an out-of-work adult how to fill out an online job application has done more for that person's mobility than a shelf of self-help books. A toddler who hears a story read aloud in a public space is acquiring something her parents could not buy at any price: the social experience of being part of a community of readers. We undervalue libraries when we measure them only by the books they hold. Their truer measure is the doors they open into civic life.
The author's central claim in the passage is best summarized as: